Returns & Exchanges
At Diamond Bakery Hawaii, we take pride in the quality of our products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer replacements or refunds for any products that arrive damaged or do not meet our freshness standards.
Contact Support
Please email our customer service team within 48 hours of receiving your order to report any issues with your shipment.
Provide Documentation
Include your order number and clear photographs of the damaged packaging or product to help us process your claim quickly.
Review Process
Our team will review your submission and notify you of the approval or rejection of your refund or replacement request.
Resolution
Once approved, we will either ship a fresh replacement at no extra cost or issue a credit to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing